Showing posts with label Communication. Show all posts
Showing posts with label Communication. Show all posts

Monday, February 26, 2007

10 Ways to Score Points with Your Boss

Following years of in-depth field research, I thought that I would share the following pointers as to how you can work to develop your career and ensure that you get noticed by the powers that be in your company. These pointers are by no means foolproof but, with a little imagination, you’ll be surprised at how quickly you can reinvent yourself with the absolute minimum of effort.

Though these pointers are very much tongue in cheek, I think we could all think of a colleague who we could probably relate a number of these points to - I certainly know I can….

1. Have a Passion for Your Job.

Try telling the boss that you could do a better job than them on account of the fact that you cannot help but have noticed that they seem to achieve very little in their role. Explain how you feel that perhaps this is not a role best suited to them and that how, in your modest opinion, you feel that they are letting the company down. Just so they know that you are being genuine, discuss possible alternative roles with them outside of your present organisation that have significantly less responsibility. You could even give them a list of job sites they might like to visit.

2. Take Ownership.

I the unlikely event that you mess-up, assume full responsibility for hiding any relating evidence and, for bonus points, use the situation to show initiative. For example, instead of hiding the evidence in your filing cabinet why not slip it into your manager’s cabinet whilst he’s at lunch?

3. Be Customer Driven.

Be honest with your customers, tell them that they can get a cheaper deal/better service elsewhere and, if possible, provide them with the relevant contact numbers and/or web address. To gain additional points, try disassociating yourself from your company completely and apologise for the fact that they have no doubt had to sit on the telephone in a queue for four days listening to the same piece of music for a product/service that ultimately you wouldn’t touch with a bargepole.

4. Deliver More Than You Promise.

Always promise significantly less than you know you can deliver. That way you can still impress without overly exerting yourself.

5. Develop a Healthy Belief in the Impossible.

Try to convince yourself that you will eventually be offered the dream job you have set your sights on and that you are only treading water in your present role.

6. Polish Your Writing Skills.

Pick on one of your colleagues at random and then write them an email assassinating their character whilst employing as many adjectives as possible.

7. Ask Questions.

Ask your boss whether he actually intends to do any work today or whether he only delegates everything for an easy life and to cover the fact that he probably couldn’t even do your job anyway.

8. Be On Time.

Make it clear to your employer from the outset that you have always been at least half an hour late in every role you have ever taken and then turn up at twenty-five minutes past nine having pre-crumpled your shirt in the stairwell and grossly misaligning your tie. For the full effect slap yourself about the face a few times so you genuinely look like you have completed a marathon and then sit at your desk lambasting the state of public transport.

9. Develop Your People Skills.

Pick a member of the opposite sex from your team at random and then spend at least six months making their life a complete misery. Then, at the next office party, set your sights on getting off with them whilst explaining to them that you consider yourself to be wholly misunderstood by everyone you come across. Even if they let you get to first-base you’ll be able to pat yourself on the back knowing that at least one person in the office no longer thinks you’re a complete dork.
http://nexus404.com

Monday, February 5, 2007

10 Ways To Empower Your Communication

The Blarney Stone is a historical stone, or actually part of the Blarney Castle in Ireland where it was believed that kissing the stone can grant you the gift of gab. Yeah, it seems strange in this day and age, but who are we to question tradition? It's not like I'm saying that Santa Claus doesn't exist (OOPS!).

There is so much to know about conversation that anyone, even I, could ever realize. You can go though watching talk shows; radio programs; clubs dedicated to public speaking; ordinary conversations; certain rules still apply when it comes to interaction through words. It may sound tedious, I know, but even though it's your mouth that's doing the work, your brain works twice as hard to churn out a lot of things you know. So what better way to start learning to be an effective communication is to know the very person closest to you: yourself.

1. What you know.
Education is all about learning the basics, but to be an effective speaker is to practice what you've learned. My stint as guest at every Toastmasters' meeting I go to taught me that we all have our limitations, but that doesn't mean we can't learn to keep up and share what we know.

2. Listening.
It's just as important as asking questions. Sometimes listening to the sound of our own voice can teach us to be a little bit confident with ourselves and to say the things we believe in with conviction.

3. Humility
We all make mistakes, and sometimes we tend to slur our words, stutter, and probably mispronounce certain words even though we know what it means, but rarely use it only to impress listeners. So in a group, don't be afraid to ask if you're saying the right word properly and if they're unsure about it then make a joke out of it. I promise you it'll make everyone laugh and you can get away with it as well.

4. Eye Contact
There's a lot to say when it comes to directing your attention to your audience with an eye-catching gaze. It's important that you keep your focus when talking to a large group in a meeting or a gathering, even though he or she may be gorgeous.

5. Kidding around
A little bit of humor can do wonders to lift the tension, or worse boredom when making your speech. That way, you'll get the attention of the majority of the crowd and they'll feel that you're just as approachable, and as human to those who listen.

6. Be like the rest of them
Interaction is all about mingling with other people. You'll get a lot of ideas, as well as knowing what people make them as they are.

7. Me, Myself, and I
Admit it, there are times you sing to yourself in the shower. I know I do! Listening to the sound of your own voice while you practice your speech in front of a mirror can help correct the stress areas of your pitch. And while you're at it you can spruce up as well.

8. With a smile
A smile says it all much like eye contact. There's no point on grimacing or frowning in a meeting or a gathering, unless it's a wake. You can better express what you're saying when you smile.

9. A Role Model
There must be at least one or two people in your life you have listened to when they're at a public gathering or maybe at church. Sure they read their lines, but taking a mental note of how they emphasize what they say can help you once you take center stage.

10. Preparation
Make the best out of preparation rather than just scribbling notes and often in a hurried panic. Some people like to write things down on index cards, while other resort to being a little more silly as they look at their notes written on the palm of their hand (not for clammy hands, please). Just be comfortable with what you know since you enjoy your work.

And that about wraps it up. These suggestions are rather amateurish in edgewise, but I've learned to empower myself when it comes to public or private speaking and it never hurts to be with people to listen how they make conversations and meetings far more enjoyable as well as educational.

By: David Slone

Article Directory: http://www.articledashboard.com

Copyright 2006 David Slone. Visit Why Do We Dream for information on dreams such as nightmares, sleepwalking, lucid dreaming and more. Free content articles you can use on your website, ezine or newsletter. You may republish this article on your website provided author information and active link(s) are left intact.

Tuesday, January 30, 2007

5 Ways To Neutralize The Dominantly Negative Co-Worker

It was the tale of two airlines, though in each case the planes carried the same insignia and the personnel were paid by the same corporate coffers.

During my first trip to Florida, I was on a flight where the attendants were noticeably cheerful, enjoying themselves, each other, and the passengers, and they seemed genuinely eager to please.

On my second trip, a few days later, a different crew was grouchy and nonverbally venomous.

All of those flight attendants seemed to be in a siege mentality, barricaded behind frowns, and eager to be offstage, as far as possible from the customers as they could get.

“What made such a difference?” I wondered, as I was strapped into my seat, observing the second crew as it went about its sorry business.

Then I noticed the most senior member of the staff was the most acerbic. He looked peevish, prickly, and totally out of sorts, and his mates, who were co-hosting the serving carts, took on his demeanor.

In fact, they seemed to be playing up to his dour personality, almost trying to outdo his displays of contempt for the passengers.

I caught myself wondering, “Could one person have such a negative impact on the whole team?"

And without hesitating, I knew the answer was “Yes.”

I was watching it happen.

In fact, sourpusses spoil lots of workplaces, but this time it was obvious because we were all confined, coexisting in a flying tube. There was no escaping the negativity.

Of course, it got me to thinking, what can we do to at least neutralize the impact of a negative personality, a venom spitter?

Here are five things that come to mind:

1 Ask them directly and quickly after observing their bad vibes: “Is everything all right with you?” Then, if they disclaim any problems, explain briefly “I just thought maybe you weren’t feeling so well because you seem so, uh, SERIOUS!”

2 Boldly walk up to them and say: “Smile, you’re on Candid Camera!” They’ll be baffled, temporarily, but it may be enough to bring a grin to their lips.

3 Tell them a joke.

4 Say: “You look like I feel; so cut it out! Let’s put on a happy face, shall we? The show must go on!”

5 You might offer to fill in for them for a few minutes. “You look like you could use a break, a little attitude adjustment. Can I help? Want to take a few minutes to yourself?”

Each approach gives the offender feedback as to how he’s coming across to others, and he might be oblivious to it, until you bring it up.

So, don’t suffer in silence.

By taking action you’ll do everybody a favor, including those negative people!
Best-selling author of 12 books and more than 900 articles, Dr. Gary S. Goodman is considered "The Gold Standard"--the foremost expert in sales development, customer service, and telephone effectiveness. Top-rated as a speaker, seminar leader, and consultant, his clients extend across the globe and the organizational spectrum, from the Fortune 1000 to small businesses. He can be reached at: gary@customersatisfaction.com.

Article Source: http://EzineArticles.com/?expert=Dr._Gary_S._Goodman

Thursday, January 25, 2007

15 Easy Ways To Keep Your Speaking Inspiring and Creative

When stressed or blocked it is wise to make a change so that we don't stay in that place. Yet, many times we forget some of the simple things that we can do for ourselves, quickly and easily to bring our inspiration back and increase our creativity.

1. If you usually type your speech first, hand write them.Nothing compares to seeing the ink mesh into the paper and display what you created.

2.If you spend too much time at the computer, take a break every hour. Go for a walk or just sit outside in the sun.Even five minutes in a winter sun does wonders for a mood and creativity.

3.Flip through magazines or books. Their colors and ideas will give you sparks and switch your attitude. Blue and green can reduce your stress levels by 30% or more.

4.Add strong smells to the room. Light scented candles around you, visit the fruit isle at the grocery store, or go to a store that is heavily scented. Find an orange or strawberries and smell it. Both will change a mood or create inspiration. Smells awaken your creativity. Smell strigger memories and are a great method to rekindle stories from the past.

5.Go see or rent an inspirational movie. Relaxation time is important. Watch the movie with a notebook and record inspiring phases or ideas that pop in.

6.Read a book on the topic that stirs and sparks your creativity. Poetry can do the same.

7.Look at bold and bright colors for a few minutes. These change your mood.

8.Talk with a friend about your topic to flesh out ideas,titles, and content. Tape-record the conversation so you don't miss anything. You would be surprised at how much we think we hear and how we actually do.

9.Write an email to a friend to tell him or her what you want to accomplish. If you are stuck, say so and ask for help.

10.Check in with your vibrational energy and do something to switch it into high gear. Take a shower. Go for a walk or dance naked in the moonlight.

11.Hire someone to transcribe your recording so that you can stay focused on the creative end of the speaking.

12.Authentic, flat-out, raw laughter frees the psyche and opens the creativity process.

13.Find a setting with lots of trees and flowers and feel nature. If the weather permits, take off your shoes and socks and feel the grass between your toes. Nature has away of freeing our spirit to let the flow out of our best material.

14.If you are used to practicingyour speak in a quiet place, create noise and practice. You will learn to speak with distractions.

15.Go for a quiet leisurely drive and practice your vowel soutlook expand your voice range

Monday, January 22, 2007

7 Easy Ways to Spend Less Time on the Phone

Reviewing a typical day's activities, you're shocked to discover how much time you spent on the phone. Even as you're adding up the number of calls, the phone rings again. "Here goes another twenty minutes," you mutter. Meanwhile, your desk overflows with uncompleted paper work. Fortunately, there are strategies for reducing your telephone time. Here are my 7 top ways to spend less time on the phone. I used every one of them during my twenty-three years in management, so I guarantee they will be useful for you.

1.Budget (yes, budget) your phone time. With six calls to make, allow yourself no more than thirty minutes to complete all of them. Obviously, this constraint will discipline you to get to the point, cover the point and make an exit.

2.As I have just indicated, batch your calls. Instead of scattering them throughout the day, make your calls consecutively. You'll shift into a "telephone mood," comparable to what athletes call "the zone." The second call becomes easier than the first, the third call even easier. Your efficiency escalates, and you accomplish more sooner.

3. Rely on E-mail more consistently. This is my favorite way to avoid phone tag. E-mail allows us to send messages at our most convenient time. Too, we will probably use fewer words (and time) than we would use by phone.

4. Make calls from your cell phone, if you can handle the phone safely while driving. When you tell someone, "Hi, Ted, I've got a couple of minutes to chat as I'm driving into downtown Atlanta," you're triggering them to get to the heart of the call instantly.

5. Outline what you intend to cover in the your calls. The outline keeps you from rambling, and from having to call again to cover an item you forgot to mention--embarrassing as well as time consuming. Ordinarily, I use a key word outline that resembles a grocery list. For example, in calling to get details about my next speaking engagement, my notes might include: time, duration, microphone, handouts, number attending, introducer and convention theme.

6.
Call people just before lunch and just before closing time. I guarantee they won't be longwinded then.

7. When you have said what is important, make a summary statement and say farewell: "Barbara, it's my understanding that you have given me permission to exceed two or three budget items as long as I stay within the departmental budget. Thanks for the clarification. That's all I needed to know. Goodbye."

Source: http://Top7Business.com/

Saturday, January 20, 2007

15 Ways to Win at Job Interviews

When you walk into a job interview, the product you are selling is YOU. The interview process begins when you accept the interview, and ends when the employer decides to either hire you or look for someone more suitable. The more you are able to communicate professionalism with personality, distinction and skill, the better your chance of getting the job.

Before the Interview: Use the 3 P's - Plan, Prepare, and Practice.

1. Prepare for the interview; research the company and prepare questions based on your research.

2. Do mock interviews in order to prepare for all questions, especially uncomfortable ones.

3. Dress professionally even if the company dress code is business casual.

4. Arrive early! (12 - 15 minutes before the interview)

5. Give your interviewer a firm handshake. A powerful handshake and a genuine smile will get you off to a good start.

6. Beware of your Body Language; sit erect, stand and walk with confidence, lean forward toward the interviewer.

7. Build rapport - use powerful, effective communication techniques.

8. Be a good listener. Answer only what's asked, in a brief but effective manner.

9. Show enthusiasm and sincere interest. Don't act desperate.

10. Take notes. You may need to refer to them later in the interview.

11. Communicate your skills, qualifications, credentials and the benefits you offer.

12. Demonstrate your accomplishments; how you improve sales, reduce cost, improve productivity, solve organizational problems, etc.

13. Make eye contact. It demonstrates confidence, trust, and power.

14. If you want the position, ask for it - directly.

15. After the interview: Send a follow-up thank you letter. The letter should state what interests you about the position, why you are suitable for the job, and your appreciation for the interviewer's time.

Friday, January 19, 2007

12 Ways to Persuade without Manipulating

There is a fine line between persuading someone and trying to manipulate the way that they think. And when you’re in a loving relationship, you should be focusing on the positive aspects of persuasion and discussion, rather than ways to trick someone into agreeing with you.

1.Honesty is truly the best policy

It can’t be stressed enough that being honest about what you want is that best way to start influencing your relationship because it creates a no-games way of looking at problems and conflicts. Instead of your partner wondering what you mean, they will know exactly what you need.

2.Know what you want

And do you already know what you want? Many times, manipulation is easier for those that don’t really know what they want to achieve from a discussion. In order to avoid this, you will want to make sure that you have a clear idea of what you want share with your partner and what you want to achieve as a result.

3.Acknowledge what they want

But it’s not just about you either. You need to be sure that you know what your partner wants in the situation as well. Ask them to be clear about the way that they want your relationship to be, and then be sure to acknowledge that in your persuasion. A partnership includes two people.

4.Realize that you can’t change minds

You won’t always be able to change their mind, nor should that be a goal of yours. What you do want to do is persuade them to look at a situation or problem in the way that you are. They might have other ideas that they want to share with you; other perspectives that you might not understand. And from their own way of thinking, they might never change their way of looking at things.

5.Honesty anyone?

Once again, when you refuse to build a relationship on lies, you can move from conflict into resolution much more efficiently. When you find yourself in a lie, you will want to explain yourself immediately and then correct the wrong statement.

6.Information is best

When you want to correct a problem or smooth a situation in a relationship, you will want to get the facts straight so that you can present your case accurately. Instead of using facts that would help your persuasion, you will want to use the real facts. For example, instead of saying the other person never wants to do anything, show examples of how this happens.

7.Let them talk too



But again, this isn’t all about you. You need to hear what your partner thinks and feels as well to start moving toward some sort of compromise. Ask them what they think about what you have said and whether there’s anything else that they might want to add. Try to engage them in dialogue so it’s not a one-sided conversation.

8.Admit when you’re wrong

And you will be wrong in your thinking or ideas, so be sure to admit that. Partners like it when you admit to being fallible. We all make mistakes and we’re much more likely to listen to those that admit to doing so.

9.Honesty once more

When you have ulterior motivations for your discussions with a partner, you are creating a situation in which only one of you is benefiting from a promise or a solution. Instead of what kind of situation, why not be honest about what you’re really trying to achieve?

10.Choose common ground

If you choose a location for your discussion that you are comfortable in, but your partner is not, you will automatically put them on the defensive. Instead, choose a place that is neutral and gives no one the advantage. Or if you’re the one that wants to have the discussion, have your partner choose where you will talk.

11.Pick the right time

Being rushed or tired is not a good way to feel during an important discussion. You want to choose a time that works out best for the both of you. This might mean that you both have to clear your schedules or make time available – but it creates the best possible conditions.

12.Honesty always

Just in case you didn’t already realize it, being honest is the only way to avoid manipulation. Even the tiniest infraction will lead to further distrust of each other.


Source: http://personals.netscape.com/story/2007/01/18/12-ways-to-persuade-without-manipulating

Thursday, January 18, 2007

10 ways to get your client to love you

1. The first step to having a good relationship (in business of course) with your client is to take on good clients in the first place. Don’t feel obliged to chase down every client that sends flirting glances in your direction. You could be ‘jumping into bed’ with a client that others knew not to touch.

2. Some clients just aren’t right for you. It’s not you, it’s them. (a) Some clients are too big. You’ll be lured by the big bucks, but when they should decide to leave, remaining will be a gaping hole in the heart of your business. (b) Some clients are too small. If possible, check to see if they pay their bills (or request some upfront payment on larger invoices), and that you won’t be spending all your time and effort educating them on ‘the process’ of working together. Find the client that is just right, to avoid a painful divorce.

3. Anyone can compete on price, but not everyone will compete on service. To give yourself a more valuable position in the relationship you need to make the transition from being just a vendor with services to being a strategic partner with their business interests at heart. Make yourself indispensable from your clients selling process. The more valuable you are to the client, the more love will be returned back to you.

4. Find clients who believe that good design and advertising are important for the success of their business. You need to both be heading towards the same goal to achieve good results. You need the client to respect the good quality work you are striving to achieve, and you also need the client to be open and willing to share their knowledge of their market and industry.

5. Talk to others outside the relationship for ideas. Industry magazines and websites in your clients niche will be happy to talk to you as you are working with a company that may potentially place media advertisements. They may have research information that is advantageous to your client. Talking to others and reporting the free (but valuable) information back to the client will let them know you care.

6. Help to make their product or service better. Supply your expertise to overall improve your clients offering. If your clients business grows, so will yours along with it.

7. Make sure you respect yourself as much as the client by ensuring you are profitable. If a client respects your professionalism they will want to make sure you are getting paid fairly and on time.

8. Ideally have one point of contact. The less staff with the authority to approve your work the better the communication and process will be.

9. Don’t deliver late or spend more of your clients money as promised.

10. Pay attention to the little things. It’s usually not the big mistakes that will break you and your client up, but the ongoing many little mistakes.


Source: http://www.heavy-backpack.com/archives/articles/10-ways-to-get-your-client-to-love-you

Thursday, January 11, 2007

10 Ways to Inspire Others

10 Ways to Inspire Others

Do you inspire your employees? This is an important part of any manager's role. It's not just a nice thing - it's a requirement (although many managers are not held to a high enough standard). Inspiring team members is a requirement because managers are responsible for optimizing performance and retention - and uninspired employees don't do their best work.

So with that, here are a few ideas for how to inspire others. Feel free to add your ideas in the comments.

  1. Be a role model of courage. When our managers demonstrate courage, this will inspire us to do the same and we will respect them all the more.
  2. Take a stand. Share your perspective and be open. The most inspiring leaders have a strong vision for how things ought to be.
  3. Reject politics! Many of us are sick of politics and would gladly follow and respect leaders who rejected the mucky muck - even if we do not agree with him or her all the time. The wishy washy spin speak is nauseating.
  4. Listen more, speak less. Show your employees that you value input and collaboration. This applies to your team members and peers - show them you respect and include your peers.
  5. Beat your goals and don't rest until you do. Managers who are OK with mediocre performance (even if they can make the case that it's not their fault) are uninspiring. People want to work for successful leaders.
  6. Spend time in their shoes. In fact, swap places with your employees every now and then. Show them you want to understand what their world looks and feel like. Bonus: You will learn tons!
  7. Reject over the top perks. OK, so you earned the promotion. Don't flaunt your trappings and take a stand to reject perks that separate you from your team. Think about how you felt when you were in their positions. Try to spread the wealth on great experiences like conferences, trainings, product offerings, and other perks.
  8. Represent your employee's needs to senior management and with your peers. Take the initiative to make things better. Wow, that will speak volumes about your intention to serve them and this is very inspiring.
  9. Be the best expression of your unique style. We are all different, so don't turn into a corporate clone. That said, be the classiest version of you possible. Like a fine grape varietal, be the fullest expression of you.
  10. Be inspired by others. Share your role models and why they inspire you.



Have you been a bit too comfortable with things? Uninspiring managers often need to kick things up a couple notches. A big change may not be needed, just fill yourself up with high test fuel.

That said, I have met several managers who flatly reject that they need to inspire others. If that's you, I recommend another career path because you obviously don't understand the power and importance of your management position. Sounds harsh, I know, but I believe this with all my heart. If you don't really believe you ought to inspire people to do their best work, you should not be a manager.


Source: http://www.megite.com/business/1168507171/61#item_12

Wednesday, January 10, 2007

10 Ways to Beef up Your Leadership Skills

Have you ever heard someone say, “Actually, I have to admit that I think I am really bad at managing other people. My staff all hate me and I'm incapable of doing my job”.

The answer is no, of course. No one says this either because they don't believe it, or because they don't want to appear incompetent. Unfortunately research tells us that from the employees' perspective, there aren't that many terrific managers out there.

What should we take out of this dichotomy? Perhaps at the least, we could all admit to ourselves that there is room for some improvement in the way we lead others. After all, it's not the sort of skill that is easy to get 100% right all of the time. It might just be that we don't specifically know what improvements to make, so here's 10 ways to start:

1. Get a reality check.

Finding out what others think of our leadership style can be real eye-opener, and is often the most powerful driver for change. Using a 360 survey where you receive feedback from your staff, peers and manager, gives you some concrete information on a sometimes intangible subject. Use an existing tool (and there are some highly regarded ones out there) or else simply let your staff know that you are seeking feedback from them in order to improve your style.

A word of caution though, your staff may not feel safe in giving feedback if they believe you are going to use it against them, or become defensive about what they say. It's up to you to create a safe environment so they feel comfortable in being open and honest with you.

2. Don't use the power of your position to get things done.

If people are questioning why certain things are done, or the logic of decisions, never pull rank in response. A critical component of effective leadership is getting the buy-in from your team and colleagues. You don't get buy-in by telling them that the decision is the right one because you are the boss and you made it. Your team may not always agree with what is being done, but they are more likely to respect you if you take the time to explain your rationale.

3. Don't think of employees as things that need to be controlled or managed.

Instead, give them the latitude to take actions and make decisions. Trust is a vital component of leadership. If you can't trust people to do their jobs well, then you either have the wrong people in the jobs, or you have the right people but you haven't trained them sufficiently. Let them do what they are there to do, without leaning over their shoulders all the time, or demand to know how they spend each minute of their time.

4. Listen, listen listen.

If there are unhappy or disgruntled people in your business, you can guarantee that at some stage they've tried to tell you what the problem is. It's likely you weren't listening (or didn't want to listen), or perhaps your initial reaction made the person think twice about bringing the problem to you. Truly listening is one of the greatest skills to develop, regardless of your role. Good listeners are genuinely interested, convey empathy, and want to find out what's behind the conversation. Great leaders are great listeners -without exception.

5. Stop providing solutions.

Managers often achieve their positions after being technical specialists, and so will have an opinion or view on how to "fix" situations or problems. They believe that it's faster to tell someone what to do, or do it themselves, than give their employees an opportunity to figure it out. By always providing the answers, managers take away opportunity for their employees to learn and come up with alternative (and potentially better) ways of doing things.

6. Always be constructive - always.

Language and communication skills set great leaders apart from mediocre ones. Don't patronise or be critical of others - take complete responsibility for how you are heard. If you catch yourself about to make negative remarks, take a breath and rephrase your words to get your message across without the emotional attachment. Great leaders always find a way to say things calmly and constructively.

7. Judge your success by the success of your team.

The true success of a leader can be measured by the success of the people that work for them. As a manager of others, your prime responsibility is to ensure the success and development of your team. If they are successful, you will automatically be successful. Focus on building their skills and removing obstacles in their way. If you can achieve this, you will see the results in the productivity, motivation and satisfaction of your employees. This in turn filters through to bottom-line results.

8. Don't do things just because they will “look good”.

Nothing is more transparent than managers who make decisions and behave in ways simply to look good to their superiors. If you want to improve as a leader, one of the qualities you need is integrity. The integrity to make decisions because they are right, and the integrity to stand up when you truly believe something is not in the best interests of the business. Whether or not it is in your personal best interests is much less of a consideration.

9. Include humour in your diet.

Nobody likes to work in an environment that is devoid of any fun. People are more productive when they are enjoying themselves. Creating a workplace where fun is permitted and encouraged can make a significant difference, and it's even more effective when the boss participates. It increases team spirit, and encourages people to see you as a person, not simply as the boss.

10. Let people get to know the real you.

Being open about yourself helps to break down the barriers that hierarchy puts in place. When your employees know the person behind the façade, that's when you start to build the foundations of good leadership - trust and respect.


Source: http://digg.com/business_finance/10_Ways_to_Beef_up_Your_Leadership_Skills

Tuesday, January 9, 2007

5 Ways to Make a Great First Impression

Any seduction starts before you even speak to a girl, she is making an instant judgement about you as soon as she catches sight of you out of the corner of her eye. Women are much more subtle than men and can make this judgement without you even knowing. Here is how to make a great first impression:

1. Look like you are enjoying yourself

Most men do not enjoy themselves in bars and clubs, they stand shoulder to shoulder, checking out the women and making the occasional comment to each other. They dont look like they are enjoying each others company and are just out to meet women.

This creates a bad first impression. When you see people having fun, you want to join them and you have a better first impression they appear friendlier, safer, and nicer. Even if you are not having fun, look like you are.

Look happy to be in the place and try to have higher energy than those around you. Animated body language, a smiling face and exaggerated reactions are ways to look like you are having fun.

2. Do not stare or obviously check out the girls

Dont stand shoulder to shoulder with your friend, stand opposite each other and subtly check out the girls over each others shoulder. This is what girls do! It separates you from all the other guys. Read more

Thursday, January 4, 2007

10 Ways To Access The Power Source

1) The Power of Life is accessed by slowing down, coming to a halt, and experiencing the full-tilt boogie of the present moment where all the action is!! Enjoy the moment at hand, for it’s the only time there is

2) This is where God is found, and joy, love, patience, kindness and compassion–by following your breath throughout the day and in moments of deep meditation.


3) You insult your Power Source by failing to strive for excellence. Strive for excellence by consciously becoming a better person than you were yesterday. Look over your past life and remember all of your successes. Whatever your circumstances, use the past as a rich source, searching out all the triumphs and accolades. When you search for what went wrong, then you are blind to what went right, so the past only mirrors the shortcomings you now face.
Read more

Monday, January 1, 2007

5 WAYS to become a leader

Leadership is a quality that cannot be taught. Either you have it or you don’t. Some people like to take charge, be their own person and follow their own path. Some prefer to take direction from others. Leadership is not a quality that can be found outside of yourself, you need to develop it from inside yourself.

Here are five suggestions that will help you cultivate your own leadership skills:

1. Don’t feel like you have to prove anything to anyone, anywhere.

If you’re in class, and someone wants to make a speech that’s rife with inaccuracies, bias takes and general nonsense, let them. You do not have to display your intellectual prowess in order to prove that this person is an idiot. You don’t have to feel obligated to set the record straight. Likewise, you shouldn’t feel pressured into abandoning an unpopular belief, just because the majority of people around you claim that it’s false. Don’t feel pressured into being anything for anybody. This is your life, you can live it they way you want.

2. Talk the talk and walk the walk.

Don’t be a hypocrite. Don’t flip-flop or flake. If you say something, mean it. If you promise to do something, do it. Be true to your word in every situation. Read more


3. Let your actions speak louder than your words.

Deeds have more weight than words. You can pay lip-service to hard work and achieving your goals, but if you never act upon these declarations, you’re just talking. People respond to bold action. Figure out what it is you want to do, and set your plan in motion immediately.

4. Don’t be intimidated by any person, place, thing or idea.

Develop thick skin. Learn to take emotions out of the equation. Don’t let anyone make you feel bad. There’s not enough time for self-doubt, you have too much to do. You will be faced with awkward situations where you will feel challenged in some way. Stick up for yourself and your ideas. Don’t let your environment dictate how you react. No one can say anything that’ll phase you, if you refuse to let yourself be phased.

5. Feel like you are in control of any and every situation.

Leadership is about controlling difficult situations. You have to feel like you are master of your own domain in every possible scenario. Sure you will face overwhelming incidents in life, but when you do, stand up and accept it. Push forward. Get past your problems, free your mind of all restrictive doubt, and execute a solution.

Leadership cannot be taught from without, but it can be developed from within. Be confident in yourself and your abilities. Don’t let anything get under your skin. Follow your word, take action, and no that you are in control of your own life.

Friday, December 29, 2006

20 WAYS to become a Leader

A recent woman law school graduate might be surprised to find so few women among the leaders of the firm she just joined. After all, half of her law school classmates were women. And although this law school statistic is often reported as if it represents some dramatic change, the fact is that roughly 40% of law school students have been women since the mid 1980s.

Although there have been small positive changes, for the most part, legal workplaces continue to be sadly lacking in women leadership.

There are several reasons for this, perhaps chief among them, the fact that a "committed lawyer" is defined so that it excludes the majority of women lawyers. If "commitment" is mutually exclusive with pregnancy and motherhood, then the odds of a woman lawyer advancing to a leadership position are slim.

This definition also excludes male lawyers who want to be more than just financial providers for their families. In fact, any lawyer seriously wanting "a life" is at risk of being deleted from the potential- leaders list.

The best chance of changing this systemic obstacle is to tip the gender scales in leadership balance. As more women become leaders in legal organizations, organizational values and definitions are likely to change. The concept of the "ideal lawyer" [1] will broaden to become equally inclusive of women as well as men whose wives handle family matters. The inclusion of men and woman who understand that work and life are not a zero sum game would benefit the profession as well as the individuals practicing it.

As organizations move from mono-cultural clubs to diversity-welcoming institutions, one might expect that the "ideal lawyer" image would also evolve into one that equally includes lawyers of color and those of non-majority sexual orientation.

There is another reason to expect that fostering leadership ability among women lawyers will benefit the careers of these and future women attorneys, as well as the organizations in which they work:

Research on leadership indicates that 50-75% of organizations are currently managed by people sorely lacking in leadership competence [2]. They are hired or promoted based on technical competence, business knowledge and politics - not on leadership skill. Such managers often manage by crisis, are poor communicators, are insensitive to moral issues, are mistrustful, over-controlling and micro-managing, fail to follow through on commitments they've made and are easily excitable and explosive. The result is low morale, alienated employees, and costly attrition. Since the best business outcomes are achieved by satisfied employees, the legal profession can only gain by an increasing focus on the development of attorneys' leadership competencies.

Women lawyers can take the lead in this endeavor. Here are 20 ways to become a leader:

1. TAKE CHARGE

Become the sculptor of your own career and life – not the sculpture. Leaders are authentic – the authors of their own lives. Take responsibility for your professional development. No one has a greater investment in your success and satisfaction than you. Especially as a woman, you cannot depend upon the traditional management structure of your organization to put you on the path to achievement. It's up to you to direct and protect your career and to develop your own potential. You cannot afford to be passive or to accept roles assigned to you. Know what you want and why and be prepared to take action to make it happen.

2. KNOW YOUR STRENGTHS

Work is most meaningful and satisfying when it gives us an opportunity to use our strengths. Leadership is fundamentally about character. Knowing your character strengths enables you to find ways to select work environments and work assignments that allow you to express and develop them. For example, if one of your greatest strengths is loyalty and teamwork, you'll be most effective and satisfied working as a member of a team. If fairness is among your greatest strengths, you'll be frustrated and dissatisfied without an opportunity to work on issues of justice. If you're someone who loves to learn, you'll feel bored and frustrated unless you find ways to master new skills and bodies of knowledge.

It's also important to keep track of your own accomplishments. Unfortunately, legal workplaces are notorious for focusing on mistakes and defeats rather than what people have done well. However, good leaders develop talent by matching peoples' strengths with work tasks. They recognize contributions and celebrate accomplishments.

Start practicing good leadership by keeping a log of your successes. Record even small wins – this is essential for building your own confidence as well as developing a crucial leadership competence.

You can assess your strengths by taking the VIA Strengths Survey at http://www.authentichappiness.org. Dr. Martin Seligman, a psychologist known for his research in the areas of helplessness, depression, optimism and positive psychology has developed this website. Since he continues to do research on the instruments on his website, you can take them for free.

The Gallup StrengthsFinder is another way to assess your strengths. You can learn about it at http://www.gallup.com.

3. CREATE YOUR VISION

Leaders are vision directed. A leader creates a compelling vision, is committed to this vision, and inspires others to action by aligning their goals with this vision.

Start developing this leadership competence by creating your own personal vision. Your vision statement is a picture of the future to which you can commit. It expresses your values, the contribution you want to make, and the way you want to live your life.

Without a clear vision, it's easy to be led by the expectations of others. As a professional coach, I can attest to the unhappiness of lawyers who've allowed the demands and approval of others to become their compass. It is heartbreaking to look back on your life with regret.

Your vision statement is your own personal "why." Knowing what you're working toward allows you to plan your professional development as well as to be resilient in the face of obstacles.

If you'd like a format for a personal vision statement, you can email me at Ellen@lawyerslifecoach.com with "Vision Statement" in the subject line.

4. CHOOSE A WORKPLACE WITH COMPATIBLE VALUES

One of the biggest mistakes many attorneys make is to accept a position in an organization with values contrary to their own. This situation leads to misery at worst, and job change at best.

Furthermore, you are much less likely to achieve a position of leadership in an organization with values at odds with your own ethics than you would in an environment that echoed your principles.

5. ESTABLISH YOUR OWN PERSONAL ADVISORY BOARD

Although the legal profession puts a premium on self-reliance, everyone needs guidance, role models and support. Old-style mentoring rarely exists in the 21st century legal workplace. Even if you have an assigned mentor, such "arranged marriages" rarely meet your most important professional development needs. It's especially difficult for women and attorneys of color to find mentors who identify with them or to whom they can look for time-tested strategies that apply to their unique challenges.

Establishing your own personal advisory board enables you to obtain assistance from several people. Each has a unique contribution to make to your career success. This approach also gives you an opportunity to seek needed assistance without over-burdening any one person.

In order to construct an effective personal board of directors you need to assess your learning needs. Identify the skills you need to acquire or improve in order to achieve the career goals you've set for the next year or two. Having identified your knowledge needs, you'll be ready to identify potential advisors. You can get recommendations from others. At the same time, observe people you'd like to emulate or those who have some special expertise in the areas in which you're interested. Look both within as well as outside your current work setting.

The people on your board will change as your learning needs change. Here are a few important tips for developing your advisory board:

Select people whom you trust.
Keep in mind that the alliances you form with your advisors are substantive, strategically important, and meaningful relationships.
Clarify each person's expectations for the relationship. Negotiate how long you expect the relationship to proceed in this form.
Understand what you mentor needs in order for the relationship to be mutually rewarding. For some advisors, helping another attorney succeed is sufficient. Others might feel rewarded by your offers to assist them in their own work.

You'll need to have advisors who serve different functions. The most important of these are:

A Culture Guide

If you're a new attorney, or are new to your current work setting, you'll need an advisor who can help you learn about the organizational culture. This mentor can provide tips on who is powerful, who the key players and decision-makers are, whom to seek out and whom not to cross. This mentor may also suggest committees to join and other avenues to pursue so that you will become more visible.

A Legal Skills Mentor

It's useful to find a mentor with deep knowledge in your area of the law – a senior and successful attorney who can provide candid and constructive feedback about your work. You need to have someone you trust to whom you can turn with substantive questions about your work. Ideally, this would not be someone who will be in a position of evaluating you: you can't hold back if you want to really learn.

A Role Model

It's especially helpful for women attorneys to form alliances with other women lawyers who share their work/life balance values. Ask someone you admire to share her strategies for balancing work and family.

It's particularly helpful to identify leadership role models. Think of the most inspiring leaders in your life and list the attributes that elicited your admiration and respect. Find role models who can advise you about how you can become a leader.

A Good "Connector"

Unless you have a well-established network, it's helpful to know someone who can introduce you to people you'd like to know. As a knowledge worker in today's economy, you simply cannot know everything. Establishing a knowledge network enables you to identify the fastest route to the information you need and the people who can connect you to that information. Whether you're seeking information requested by a client, connections to business development opportunities, or looking for another job, a well-developed network is an essential resource.


6. FIND A CHAMPION


It's essential to have someone who will be your champion in the organization. Most likely, this will be someone with whom you practice. The more value you add to the practice of a senior lawyer in your practice group, the more he or she will be invested in retaining you. People who like you, as well as your work, are more likely to be in your corner. It's also necessary that this person be in a secure position in the organization; someone in a tenuous spot is unlikely to feel able to go out on a limb for you.


7. WORK TOWARD EXCELLENCE IN YOUR PRACTICE


Excellent work performance is a necessary, although not sufficient condition for leadership. Stay on top of your professional development. Don't wait for your firm or organization to offer a seminar in the skills you want to learn – seek out your own training opportunities.


Keep in mind the difference between excellence and perfection. Maintaining high standards for your work reflects positive striving. On the other hand, being harshly self-critical for the smallest error will undermine your success. Perfectionism easily leads to micro-management and harsh criticism of others, neither of which are effective leadership behaviors.


It's difficult to strive for excellence unless you're doing what you love. People who are committed to what they do – who are strongly interested in their work – are resilient in the face of challenges. Enthusiasm and passion motivate hard work. Genuine interest sustains focused attention.


It's important to know what skills you should be developing as you progress in your career. The ABCNY Report of the Task Force on Lawyers Quality of Life delineates specific training goals for corporate and litigation associates. You can find these at: http://www.abcny.org/taskforce.html


Look for Attachment C. For a list of skills against which to assess your progress, you can send an email to me at Ellen@lawyerslifecoach.com with "Skills" in the subject line.


The more knowledgeable you are and the better your skills, the more you'll be a resource to others. Expertise builds your reputation as a credible and trusted resource, which is essential for attaining leadership roles.


8. TAKE INITIATIVE


Whatever you're trying to accomplish, you need to take control of your own destiny and act on your own convictions. To become a leader, you must first learn to lead yourself. Initiative is a fundamental leadership competence. Choose your work – don't let it choose you. Seek out work you like or from which you can learn. If the work you really want isn't coming your way, make a plan to find it. Forge alliances with people both within and outside your organization who can help you work with the kinds of matters and clients you prefer.


Avoid the "tyranny of the in-basket." [3] You need to actively work on your career, not just on your work. Develop a career plan. Identify specific, measurable goals and routes for accomplishing them. Go beyond adapting to whatever comes your way. Proactively select and influence the situation in which you work rather than merely reacting to situations created by others. Work to change yourself and your circumstances for the better.


Leaders create a vision, set goals that embody the vision, inspire action to accomplish the vision, and develop strategic plans which lead to their goals. Start on your path to leadership by leading yourself.


9. TAKE RISKS


Developing leadership skill requires getting out of your comfort zone. Set "stretch" goals that enable you to develop new skills. Join committees and take a leadership role. This is an opportunity to develop leadership competencies as well as increase your visibility. Many women lawyers have told me that they do their best to fly under the radar. They believe that this demonstrates that they are team players. I disagree. You stand to lose far more by being invisible than you do by taking risks. In order to break through the stereotypes that keep women from achieving positions of leadership, you'll need to appear confident. That means being willing to learn on the job instead of waiting until you know everything before you take on challenges. Ask your advisory board and network to help you fill in knowledge gaps. Present your ideas. Be decisive and to the point. Speak in a convincing manner and make your statements strong and powerful. Claim authorship of your ideas. Don't qualify your statements or apologize for speaking. Be assertive, not aggressive. Manage your emotions when you set limits and make requests. Avoid harsh criticism and always respect the dignity of others. Depersonalize your mistakes. Just because you failed at one thing doesn't make you a failure. View mistakes as learning opportunities. If you become so worried about how you're perceived after you make an error that you never try again, others will conclude that you always make mistakes. But if you attribute your error to insufficient information, you'll learn more and try again. Your track record of successes will outweigh the memory of your small errors. Taking risks builds resilience and self-confidence. The more you stretch yourself and succeed, the more confident you'll feel. This will empower you to strive toward a leadership position.


10. BE OPTIMISTIC


As "purveyors of hope," [4] leaders must be optimistic. Realistic optimists take control where they can and stop investing energy in things beyond their control. When faced with a setback, optimists don't succumb to feelings of helplessness. They maintain their focus on the larger purpose, finding ways to bounce back and pursue alternative routes to their goal. Optimists see mistakes as learning opportunities, not as catastrophes from which they'll never recover. This enables them to take the kinds of risks necessary for becoming a leader. Optimism is especially difficult for lawyers, since so much of legal work is about anticipating and preventing disaster. But even though pessimism may help you be more effective in practicing law, it will be an obstacle if you think this way about career planning or the rest of your life. You're probably used to thinking that optimism is just a personality characteristic and you either have it or you don't. But, the fact is that research has demonstrated that people can learn to think more optimistically and that these changes are enduring. If you want to learn to be more optimistic, I'd encourage you to read "Learned Optimism" by Martin Seligman, Ph.D. [5].


11. BECOME "UN-FUNGIBLE"


Find a niche which your organization values and about which you can be passionate. Develop your expertise in this area. If you are the only expert, or one of a few experts in this area, you'll be of considerable value to your firm. This increases your power to lobby for flexibility in your scheduling and opportunities to take on leadership roles.


12. MAKE YOUR CAREER MORE IMPORTANT THAN YOUR JOB [6]


Focusing on your long-term career goals enables you to minimize the power of any given employer. If your goals are incompatible with those of your organization, or if you can't get the support you need to make your vision a reality, look elsewhere.


13. DEVELOP YOUR SOCIAL INTELLIGENCE


Leadership is interpersonal. Effective leadership is fundamentally about how you relate to people. Social intelligence consists of several components:
Self-management People who cannot manage the expression of their own emotions are unlikely to effectively manage others. It's important to develop an awareness of your own feelings and make deliberate choices about how best to use them in any given situation. Managing your emotions keeps them from clouding your perceptions and judgments. Being able to influence how others perceive you and coming across to others in the way you intend require self-awareness and self-regulation. It's essential to have a deep understanding of your own values, motives, strengths and limitations. Though it's not always easy to be honest with yourself, you need to develop this kind of honesty if you want to be interpersonally effective. Realistically appraise yourself without being overly self-critical. Ask others for feedback. The knowledge of how others perceive you is a powerful tool. Monitor yourself; pay attention to your feelings, actions and intentions. Observe the impact of your actions on others. Self-awareness is also critical for empathy since we tend to perceive others through the filter of our own needs, fears, expectations and hopes. When we are aware of what we expect to hear or are afraid of hearing, we can get past the filter and hear what's really being communicated.
Social radar Effective leaders can read emotional signals and assess other's emotional states. Your ability to influence others depends upon your skill at sensing their reactions and adjusting your approach accordingly. Practice "active" listening – listening not only to the other person's words but also their nonverbal expressions. Leaders are more persuasive when they can attune their message to their listeners.
Seek Win-Win Solutions to Problems Leaders elicit far more cooperation when they work toward equitable solutions, which all participants can embrace. Be flexibly open to others' points of view and demonstrate your understand of their perspectives. Always try to preserve the dignity of everyone involved in a problem or project. Leadership is about building and empowering teams. Practice creating an atmosphere of collaboration and openness.

14. BE YOUR OWN ADVOCATE


Many women attorneys who are excellent advocates for their clients are fearful of advocating for themselves. In our culture, women are socialized to believe that self-promotion is not only unbecoming and aggressive but will also damage their careers. But failing to advocate for yourself can have far-reaching consequences. In the short run, too much modesty feeds into the gender stereotype that women aren't "tough enough." Keep in mind that other people see only a small percentage of our actions. The missing information has to come from the actor herself. Share your knowledge by offering to help others. Broadcast your wins through in-house newsletters. Express your convictions. Self-advocacy is necessary for reaching positions of leadership. At the same time, make sure that you acknowledge and appreciate everyone who contributed to the group effort. Leaders are able to make their employees feel proud of their contributions. They don't need to steel the credit for themselves.


15. BREAK THROUGH EXPECTATIONS


Gender role stereotypes are an obstacle to women achieving leadership in the legal profession. But believing you'll never break the "glass ceiling" is sure to hold you back. Sometimes the only way to get past these stereotypes is to address them directly. Shining a light on unspoken assumptions can enable your listeners to hear and see beyond their expectations. By identifying these assumptions, you're conveying power and insight, which inspire trust.


16. BECOME AN EXCELLENT COMMUNICATOR


A leader must communicate her vision in a way that energizes people and galvanizes them toward action. The ability to gain the cooperation and support of others – through negotiation, persuasion and influence - depends upon communication skill, which in turn is essential for leadership. Be aware of gender differences in communication style. (For details, see Issue # 27 of "Beyond the Billable Hour at http://lawyerslifecoach.com/newsletters/issue27.html.) Essentially, you must take your listener's expectations into account in tailoring your communications. For women, it's especially important to give the other person a reason to listen by addressing a goal your listener wants to achieve. When people feel heard, they're more likely to hear you. When you understand their goals, you can articulate how their aspirations can be aligned with your vision. Although implicit gender role stereotypes foster the belief that mothers cannot be good leaders, the fact is that parenting is excellent training ground for leadership skills. As a parent you learn to plan strategically, negotiate, enlist cooperation and persuade – all of which you can transfer to the workplace.


17. SHOW CONCERN FOR OTHERS


Research [7] indicates that among the most important characteristics of effective leaders are compassion, nurturance, generosity, altruism and empathy. "Agreeableness" is a social trait and leadership takes place in a social context, so it's not surprising that these characteristics are so important for effective leadership. Women lawyers need to keep this in mind. All too often women are urged to "act like men" in working toward leadership positions. Be encouraged to learn that the most effective leaders demonstrate traits most often attributed to women.


18. DEVELOP AND MAINTAIN A SUPPORT SYSTEM


Taking the time to maintain supportive and close connections with others is necessary to attain and sustain the energy and well-being you need to achieve career success. At home, you'll need a partner who will agree to negotiate and share family work with you. Be clear with your significant others that you need their help in order to reach your goals. Being overloaded with family responsibility is as much of an obstacle to women reaching positions of leadership as is the "glass ceiling" at work. You'll also need the support of people you supervise - your support staff, paralegals, junior associates, etc. It's easier to recruit such support if you understand their needs and goals and treat them with compassion and respect. Compassion and encouragement motivate people much more than impatience and harshness. Learn to delegate well. Remember, leaders don't do all the work themselves: They effectively match people to tasks based on knowledge of their subordinates' strengths and aspirations. They are clear about their expectations when giving assignments. But don't allow perfectionism to derail good delegating. If you're not satisfied with the finished product, resist the urge to do it over yourself. Instead, return the work to the person who produced it and make sure that he or she understands your expectations. That way, you won't feel overburdened and you'll help the other person increase their own competence.


19. MAINTAIN INTEGRITY


Integrity may be the single most important characteristic of competent leadership; it's the sine qua non of a trusted advisor and effective leader. People are willing to be led by someone who follows through – someone they trust. Do what you say you will do. Don't promise to do what you can't. People without integrity may gain power, but they don't truly lead.


20. PERSEVERE


Persistence in the face of adversity is one of the cornerstones of resilience. Take responsibility for your own fate. Stay resolute in your values and goals and remain determined and self-disciplined in your efforts to achieve them. Persistence doesn't mean you never feel discouraged. Rather, it means maintaining your focus on the goal in spite of your feelings of discouragement. Like a marathon runner, you keep going because you believe in what you're doing. You simply will not give up. If your goal is to become a leader to help the legal profession become a truly diverse, welcoming and equitable profession, then don't give up. Your leadership is most needed.

Beyond Counterfeit Leadership: How You Can Become a More Authentic Leader

Notes:

1. Williams, Joan (2000). "Unbending Gender – Why Family and Work Conflict and What to Do About It." New York: Oxford University Press.

2. Hogan, Robert (2003) "Leadership in Organizations." Paper presented at The Second International Positive Psychology Summit, Washington, D.C. October 2-5.

3. Covey, Stephen R. (1989) "The 7 Habits of Highly Successful People." New York: Fireside

4. Bennis, Warren & Goldsmith, Joan (1997). "Learning to Lead." Cambridge, MA: Perseus Books.

5. Seligman, Martin E. P. (1998) "Learned Optimism." New York: Pocket Books.

6. Wickouski, Stephanie, Esq. Personal communication.

7. Judge, Timonthy A. & Bono, Joyce E.( 2000) Five- factor model of personality and transformational leadership. "Journal of Applied Psychology," 85 (5), 751-765.

© Copyright, EmergingLeader.com 1998-2001


Source: http://matosas.typepad.com/

Tuesday, December 26, 2006

Ten Ways to Improve Your Communication Skills

We all have people with whom we have to work to get things done. Our ability to communicate with clients, customers, subordinates, peers, and superiors can enhance our effectiveness or sabotage us. Many times, our verbal skills make the difference. Here are 10 ways to increase your verbal efficacy at work:



1. Develop your voice – A high whiney voice is not perceived to be one of authority. In fact, a high soft voice can make you sound like prey to an aggressive co-worker who is out to make his/her career at the expense of anyone else. Begin doing exercises to lower the pitch of your voice. Here is one to start: Sing — but do it an octave lower on all your favorite songs. Practice this and, after a period of time, your voice will begin to lower. Read more